Return, Refund & Replacement Policy

Last Updated: 1/10/2022

Hello Dear Customer, We hope you came here just out of interest and you are perfectly satisfied with products and services we provide. But just in case if not, here is the policy when and how we can do full refund or order exchange.

1. We provide a maximum of three attempts to deliver your order.
-If the customer fails to receive the items. We deduct the shipping charge and refund remaining amount.


*For Cash on delivery items will return back to us so for the Next order we accept prepaid orders only.

2. If we deliver the wrong order or are not satisfied.
– Customers should contact us within 24 hours of delivery. It is customer’s responsibility to check if the right order was delivered if ordered as a gift to
somebody else. You can also ask for the pictures after it’s semi packed
* Notify us that you want photos when you make an order.

3. Pincode not serviceable.
-We deliver for more than 29000 pin codes until your order is in a remote location no need to worry about it. For Prepaid orders will be delivered all over india.
Incase pin code isn’t serviceable our support team will contact customers to help in changing the shippinod.

4.Order Confirmation call in 24 hours
-Once the order is placed our team will have a confirmation call if customer does not pick our call continuously for 5 days then the order would be canceled. It’s Customer’s responsibility to provide correct address and confirm the
order.
* Notify us if you don’t require confirmation call when you make an order.


5.What if customer pays more than COD amount or confused with prepaid order.
-We are not responsible if you overpay the courier person without observing the COD amount on the bill.

6. Order’s Rejected during delivery
– If customer cancels the order /rejects it during delivery (Paid order) after the item is shipped then we will deduct the shipping amount and refund the remaining amount.
* For Cash on delivery items will return back to us so for the next order we accept prepaid orders only.

7. If the items are damaged in transit.
-We will refund the amount or replace the items. Based on the pictures sent by the customer we will take a call on this. Decision of our team is final for replacement or refund in this scenario.


:-We believe we are having great team so all the questions or issues will be solved by the support team itself. Incase of any major escalation or not satisfied with our support team decision.You can contact our founder directly via email
sudhakar@gardenershopping.com

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